Terms and conditions


General conditions of Sale
Products purchased on Mazzola Store are sold directly by Mazzola Store company incorporated under Italian law, with registered office in Via Dell'Epomeo 87/89 06308931218.
The offer and sale of products on the site Mazzola Store are governed by these General Conditions of Sale.
The General Conditions of Sale can be periodically updated; those published on are considered effective and binding Mazzola Store accepted at check out.
Please read the terms and conditions of sale carefully before proceeding with the purchase.
Method of purchase
For each product chosen, a descriptive sheet is displayed, with the image and the essential characteristics, for example: the colour, the size, the unit price.
The images and colors of the products offered for sale on Mazzola Store may not correspond to the actual ones due to the Internet browser and / or monitor used Mazzola Store is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.
Product availability
The products offered for sale and the relative price are those indicated on Mazzola Store

If, at the time of the order, the products are not available, the corresponding size is not displayed.
If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an order cancellation email is sent.
Mazzola Store may change the products offered for sale at any time and without notice Mazzola Store .and its price.
Product price
The price of each item is indicated in Euros.
The cost of shipping is indicated before payment.


The execution of the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance.
Orders can be placed after registering and/or creating a personal account ("register for free") of the Customer. Remember to carefully read the Privacy Policy and the Terms and Conditions of Sale.
Orders are completed by following the steps and instructions specified on the site.
The purchase of the products offered for sale on Mazzola Store can be performed by consumers/customers who have reached the age of majority and who act exclusively on their behalf.
The sale and/or distribution of products purchased on Mazzola Store is prohibited.
Mazzola Store . reserves the right to evaluate the acceptance of the orders received.
Mazzola Store will notify the customer via e-mail of any impossibility to accept the orders received.
Order Confirmation
Upon conclusion of the purchase, the Customer receives written confirmation of the product ordered, the amount to be paid, with details of the product price and shipping costs.
Terms of payment
Mazzola Store . accept the following payment methods:
Credit cards (including prepaid, postepay)
Mazzola Store accepts payments made with the following credit and debit cards: Visa, MasterCard, American Express, Maestro .
Payment to the courier (cash on delivery) and Scalapay.
Any other forms of payment can only be accepted at the discretion of Mazzola Store . For more information and/or clarifications, you can send an email to Mazzola Store ordered products remain the property of Mazzola Store until full collection of the relative price.

Information on shipping methods are indicated at the time of purchase

Shipping cost
All purchases are delivered by courier BARTOLINI .

Delivery areas
The delivery of the products is made to the address requested by the Customer



Purchasing from Mazzola Store is a simple and safe operation. The Customer will have to view the collections, choose the product and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to the exclusive service and unmistakable style of Mazzola Store, shopping will become a unique moment. To navigate through the proposals, just select a CATEGORY and discover the selection of products from the main Italian and international brands proposed by Mazzola Store. Each product is accompanied by a descriptive sheet which contains information on the model, price, composition, sizes and colours.

With ADD TO CART, the desired item is placed in a virtual shopping bag which allows you to continue browsing the other pages of the site, awaiting order confirmation. At any time it is possible to add new purchases or, with the CANCEL ITEM function, exclude those already selected. By clicking on the SHOPPING BAG link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are indicated. Thanks to the functionality of the WISHLIST it is possible to compose a list of favorite items while shopping, which will thus be stored in a reserved space, with the possibility of reviewing them whenever you wish. Once the choice has been made, it will be sufficient to insert the selection made directly into the cart.

With SEND ORDER online shopping comes to an end. If you are already a Mazzola Store customer, just enter your email and password, and the system will automatically recognize you. If, on the other hand, it is the first visit to the Mazzola Store online store, it is necessary to register on the site (by clicking on the REGISTRATION link), in order to enter the data needed for purchase and shipping. Once registration is complete, the system will memorize the information and the Customer will be automatically recognized during subsequent visits.
The products purchased on the Mazzola Store are sold directly by the Mazzola Store
You can request any information from Mazzola Store through our assistance services.

Remember that you can always contact Mazzola Store via Email, or via their WhatsApp customer service

For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

Our commercial policy
1. Mazzola Store offers products for sale on Mazzola Store and carries out its e-commerce activity exclusively towards its end users who are "consumers".
2. When we speak of "consumer" we refer to any natural person who acts on Mazzola Store for purposes not related to his commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on the Mazzola Store
3. In consideration of its commercial policy, Mazzola Store reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.
4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on the Mazzola Store among Mazzola Store users.
5. The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by subjects other than Mazzola Store who are present on Mazzola Store through links, banners or other hypertext links.
6. Mazzola Store reserves the right to cancel and/or cancel any order and for any reason (unavailability, shipping error, defective items). Obviously, the relative reimbursement of the entire amount spent follows the cancellation; refund which will be made in the same way in which the payment of the order was made.
Guarantees and indication of product prices
1. On the Mazzola Store, only top quality branded products are offered for sale. These products are purchased directly from retailers carefully selected for their rigorous quality controls.

The goods offered for sale on the Mazzola Store website are obtained exclusively from the owners of the brands.
2. Mazzola Store does not sell used, irregular or inferior products to the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Mazzola Store within each product sheet. However, the images and colors of the products offered for sale on the Mazzola Store may not correspond to the real ones due to the Internet browser and monitor used.

4. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. The increase or decrease in the selling price is our unquestionable choice and can also take place a few seconds after you close the order.
5. Mazzola Store, in the event of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tags or guarantee seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged.
6. Being a catalog comparable by law to mail order, Mazzola Store reserves the right to cancel orders and/or purchase procedures in the event of an error in the publication of prices or items for sale. In this case the customer will obviously be reimbursed for any expenses incurred.

Shipping is guaranteed throughout Italy
Mazzola Store ships in Italy and all over the world only through the BARTOLINI courier service. All goods shipped by Mazzola Store are carefully packed. Together with the goods shipped, Mazzola Store will insert the invoice in the package (or where requested by e-mail), indicating in detail the prices of the items purchased. 


Mazzola Store is covered in all shipments by free insurance against theft and/or accidental damage. The insurance remains valid until the moment of delivery of the goods.


All orders filled in and paid for will be processed within two working days: all shipments leave from Mazzola Store, , only on working days, from Monday to Friday, from 9.00 to 15.30. Orders placed on Saturday and Sunday will be handled the following Monday.


Mazzola Store offers its customers a shipping service that can be traced at any time, thanks to the service made available by BARTONI. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by BARTONI which will allow him to check the progress of his shipment at any time. Alternatively, you can always check the delivery status in real time in the "My Account" section of the site.


Shipments can be of the type DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal , United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, which are not subject to the payment of VAT on the purchase price.


Delivery times are conditioned by the destination areas of the products. ITALY (DDP): shipping is approximately expected within 2 days of the order, depending on the availability of our suppliers, with delivery within the next 2 working days. EU European Countries (DDP): delivery is indicatively expected within three/five working days from shipment. Non-EU European countries (DDU): delivery is indicatively expected within 5-7 working days from shipment. Rest of the World: delivery is indicatively expected up to 7-10 days from shipment with Express Service.


Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reservation or refuse the delivery. Any anomalies must be promptly reported to the local BARTOLINI Office and to the Mazzola Store, by sending an e-mail to our customer service. If the Customer refuses delivery of the goods, any shipping costs required to return the package to Mazzola Store will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be sent back to Mazzola Store at the Customer's expense. In this case it will be the responsibility of Mazzola Store to deduct this amount from any refund due to the Customer.