Frequent questions

Frequent questions

Do you need help?
Here you will find all the answers we have created for the questions we are asked most frequently by our customers.

I am waiting for a delivery from you. Can I track my order?

Of course, when your order has been processed and entrusted to the courier, we will send you an email. There you will find the tracking code that you can enter on the BARTOLINI website to check the status of your shipment. If the tracking code was not included in your email, contact us at customer service and it will be given to you.

If I purchase on your site, can I exchange it in one of your stores?

Certain. You have 15 days to make your exchange in any of our stores with the receipt that you will find inside the order.

How many days do I have for the exchange or return?

Mazzola Store offers the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return or exchange must necessarily take place at the expense and under the responsibility of the Customer within 14 days of delivery and only on the condition that the returned items are intact and never used. For more information I recommend the Returns section at the bottom of our website.

I signed up for the newsletter and received the discount code. Can I use it on sales?

The newsletter subscription discount code cannot be used for purchases of products on sale.

Can I check the in-store availability of an item online?

If you are about to go to the store and want to make sure that the product you want is available, you can check in-store availability directly in a product's online tab, which is updated with our stocks usually in real time.

I have a coupon code that allows me to get a discount online. How can I use it?

To take advantage of the offer, select the products you want to purchase, access the cart, go to the next step and you will find a "COUPON" field. Enter the code in the blank field provided. Then press "Apply". If the code has been entered correctly, the discount will be applied to the cost of individual items and will be activated when the minimum spending threshold, shown on the coupon itself, is reached.

If I place an order, can I collect it in one of your stores?

Yes, of course, select the products you wish to purchase, access the cart, go to the next step and when you are at the point of choosing the payment method, tick the "PICK UP IN LOCATION" section. You can then decide to pay for it in advance by card and decide to come and collect it when it is more convenient for you, or to pay by cash on delivery (when you collect it in the store) but in that case your order will only be available for 24 hours. In the notes write the location where you want to collect. before completing the order. In less than 24 hours it will be available at the location you request.

How does payment in 3 installments work?

Payment in 3 interest-free installments is active both online and in our stores and works with Klarna.

As? From the site it must be selected as a payment method and you will have the opportunity to purchase your favorite products and pay for them in 3 convenient monthly installments.

*The service has no additional costs if the installments are paid by the due date.*

At the time of purchase you will be immediately charged the first installment. The next two will be charged to you in the following months, namely:

- First installment, at the time of purchase
- Second installment, one month after the day of purchase
- Third and final installment, two months after the day of purchase

Once the three installments have been paid, the relationship with Klarna will end.

Our WhatsApp Customer Service operators are here to answer all your questions, or requests that are not present in this list.

+39 3383710124

Mon-Fri: 10.30am - 6.00pm / Sat: 10.30am - 1.30pm